Hilton Garden Inn Independence

The place was in ideal location for our needs

The beds were small, not the queen sized advertised. The place was under construction the pool was the size of a hot tub. Not very comfortable

Location

Cold hot tub that needs to be resurfaced (scratched backs) The cost of the facility should include free breakfasts. Renovations during stay shut down elevator and hallway.

Staff was super friendly and helpful, a relief when traveling with a toddler!

Not the prettiest area but good location right off the highway

Treatment by your staff was excellent and very informative.

All Staff, from the front desk, wait staff, kitchen staff were all fantastic. They were warm and friendly. They truly enhanced the Hilton Inn experience.

Bed super comfortable, nice clean room.

The front desk staff seemed distracted or disinterested in guests, not welcoming, friendly or helpful at all. Not one smile in 3 trips to front desk, no real greeting or closure to conversations. My husband and myself could not understand why there is no option for continental breakfast, yogurt or fruit, cereal or toast with coffee or tea at no cost. The overpriced hot breakfast huge disappointment.

cleanliness

low water pressure in shower

Nice staff, clean and comfortable rooms.

There was a rowdy boxing group staying there so rap music was blaring and teens running all over the place, playing in the elevators, etc. Not the hotel's fault but if I stay there again during an annual trip to visit family, I will make sure to inquire on groups staying there before I book so I don't stay there at the same time as that group again.

Our room was quiet.

The television did not work for most of the evening that we were in our room. There were dead insects on the floor in the bedroom and the bathroom. The bed mattress was too firm. I woke up with a sore hip. The water drained extremely slowly out of the bathroom sink, and it actually backed up twice, bringing up black chunks of stuff into the water in the sink.

I like the Tv and the room was nice and clean.. I like the lotion and the soap. the air conditioner was loud and the fridge kept making clicking noise all night the pool was tiny. there were way to many people up and down the halls yelling after 2 am.. we will not be staying here again..

the bed was to hard for me. I don't no what's up with the small pillows the bed is not a king maybe a queen. the snacks they had not good the price was silly expensive and the breakfast was $9 a person instead of complimentary.